Terms and Conditions

Terms and Conditions

Pro Balance Acupuncture, P.C.
Effective Date: January 1, 2025

Welcome to Pro Balance Acupuncture, P.C. By accessing or using our services, including in-person treatments, online consultations, and website interactions, you agree to be bound by these Terms and Conditions. Please read them carefully before engaging in any service.

1. General Information

Pro Balance Acupuncture, P.C. provides acupuncture, herbal therapy, and holistic health consultations based on Traditional Chinese Medicine (TCM) principles. These services aim to improve well-being but should not replace advice from licensed healthcare professionals in cases of serious or urgent medical concerns.

2. Message Communication Policy

Message Types:

Users will receive promotional and informational messages related to our services.

Message Frequency:

Messages will be sent weekly.

Message & Data Rates:

Standard message and data rates may apply, depending on your mobile carrier plan.

Opt-Out Instructions:

  • To stop receiving messages, text "STOP" to [shortcode].
  • For assistance, text "HELP" to [shortcode].

Privacy Policy:

Please review our Privacy Policy for details on how we collect, use, and protect your personal and medical information.

3. Eligibility to Use Our Services

  • You must be at least 18 years old or have parental/guardian consent to receive treatment.
  • You agree to provide accurate and complete health information.
  • You understand that our services are not a substitute for conventional medical treatment in certain circumstances.

4. Medical Disclaimer

  • Pro Balance Acupuncture, P.C. practitioners are trained and licensed professionals, but results may vary based on individual health conditions.
  • We do not guarantee specific outcomes, and all treatments are provided on an “as-is” basis.
  • Always consult a medical doctor for emergency care, surgery, or ongoing pharmaceutical management.

5. Consent to Treatment

By engaging in services, you consent to:

  • Physical contact related to acupuncture, manual therapies, or other treatments.
  • Discussion of medical history for diagnosis and treatment planning.
  • Use of needles, cupping, herbal prescriptions, and dietary recommendations, where applicable.
  • Immediate reporting of any discomfort or adverse reactions.

6. Financial Policy

  • Payments are due at the time of service, unless prior arrangements are made.
  • We accept major credit/debit cards and other approved payment methods.
  • You are responsible for charges not covered by insurance, including co-pays and out-of-network services.
  • Unpaid balances may result in suspension of services until payment is received.

7. Insurance Coverage

  • We may assist in submitting insurance claims, but coverage varies by provider.
  • Patients must confirm their insurance eligibility before treatment.
  • Pro Balance Acupuncture, P.C. is not responsible for denied claims or insurance disputes.

8. Cancellation and Refund Policy

  • A minimum of 24 hours' notice is required for cancellations or rescheduling.
  • Missed appointments without notice are non-refundable.
  • Refunds for prepaid sessions, packages, or herbal products are at our discretion and may only be granted if unused and in original condition.

9. Privacy and Confidentiality

  • Your privacy is important to us. Please review our SMS Privacy Policy for details.
  • We comply with HIPAA regulations to protect your medical records.

10. Limitations of Liability

  • We are not responsible for adverse reactions, injuries, or conditions arising from misinformation provided by the patient.
  • We are not liable for incidental, indirect, or consequential damages.
  • Liability is limited to the cost of the services provided during the session in question.

11. Patient Responsibilities

To ensure effective treatment, patients must:

  • Provide accurate and updated medical and contact information.
  • Notify the practitioner of allergies, recent diagnoses, or health changes.
  • Follow aftercare instructions, including herbal and dietary recommendations.
  • Report any adverse reactions following treatment.

12. Prohibited Behavior

We maintain a safe and respectful environment. The following behaviors are prohibited:

  • Violence, threats, or abusive behavior toward staff or other patients.
  • Inappropriate conduct during or after treatments.
  • Falsifying medical records or payment information.

Violations may result in termination of services and legal action.

13. Intellectual Property

All content, materials, and branding associated with Pro Balance Acupuncture, P.C., including logos, articles, and treatment guides, are protected by copyright laws. Reproduction or commercial use without permission is prohibited.

14. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions as necessary. Updates will be posted with an effective date, and continued use of our services constitutes acceptance of the changes.

15. Governing Law

These Terms and Conditions are governed by the laws of the State of New York. Any disputes arising from services shall be resolved in accordance with New York State laws.

16. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Pro Balance Acupuncture, P.C.
📍 443 Marcus Garvey Blvd. 2L, Brooklyn, NY 11216
📞 (917) 213-5610
📧 info@probalanceacupuncture.com

17. Acknowledgment and Agreement

By engaging in services provided by Pro Balance Acupuncture, P.C., you acknowledge that you have read, understood, and agreed to these Terms and Conditions.