Privacy Policy for Pro Balance Acupuncture, P.C.

Effective Date: 01/01/2025
Last Updated: 01/01/2025

At Pro Balance Acupuncture, P.C. ("we," "us," or "our"), your privacy and the protection of your personal information are our top priorities. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our practice, use our website, or engage in our services, including acupuncture, herbal treatments, and holistic health consultations.

1. Information We Collect

We collect various types of information to provide high-quality care and comply with healthcare regulations, including:

• Personal Information: Name, address, phone number, email, date of birth, gender, and emergency contact details.
• Medical Information: Health history, symptoms, diagnoses, treatments, medications, and other care-related details.
• Financial Information: Insurance details, payment methods, and billing records.
• Digital Information: IP address, cookies, and website interaction data (if applicable).

2. How We Use Your Information

Your information is used for the following purposes:

• Providing and managing acupuncture and holistic healthcare services.
• Developing customized treatment plans and tracking progress.
• Sending appointment confirmations, reminders, and follow-up care instructions.
• Processing payments, insurance claims, and billing.
• Complying with legal and healthcare regulations (e.g., HIPAA).

3. Sharing and Disclosure of Information

We do not sell or rent your personal information. However, we may share your data under the following circumstances:

• With healthcare providers involved in your treatment.
• With your insurance provider to process claims and payments.
• With third-party service providers (e.g., billing, transcription services) assisting in care delivery.
• When legally required, such as compliance with legal orders or public health mandates.
• With your explicit consent for any other sharing not outlined here.

Mobile Information Sharing

We do not share your mobile number with third parties for marketing purposes.

Data Transfer Commitment

We will not transfer your personal data to external organizations for any purpose outside this policy without your explicit consent.

4. Data Security

We implement strict safeguards to protect your personal and medical information, including:

• Secure storage of electronic medical records (EMRs).
• Encrypted communication methods (where applicable).
• Regular security audits and staff privacy training.

5. Your Rights

You have the following rights regarding your personal information:

• Access & Copies: Request access to and copies of your medical records.
• Corrections: Request corrections to inaccurate or incomplete information.
• Usage Restrictions: Request limitations on how we use your data.
• Confidential Communications: Request alternative contact methods for privacy.
• Data Deletion (Subject to Legal Restrictions): Request deletion of certain data, as legally permitted.

6. SMS Communications & Opt-In Terms

By opting in, you agree to receive recurring SMS messages from Pro Balance Acupuncture, P.C. for healthcare-related purposes only. These messages may include:

• Appointment confirmations, rescheduling, and missed appointment alerts.
• New appointment scheduling and reminders.
• Herbal medicine instructions and follow-up questions regarding acupuncture treatment.

Message Frequency & Charges

• Message frequency may vary based on appointment scheduling and follow-ups.
• Standard message & data rates may apply.

Opt-In Consent

Patients must explicitly opt in to receive SMS messages by:

• Signing up through our website.
• Confirming via SMS (e.g., replying YES to enroll).
• Providing written or verbal consent at an appointment.

Opt-Out Rights

You may opt out of SMS communications at any time by:

• Replying "STOP" to any message.
• Contacting us at info@probalanceacupuncture.com or (917) 213-5610.

Once you opt out, you will no longer receive SMS messages unless you re-enroll.

No Marketing Messages

We do not send marketing or promotional messages via SMS.

Assistance & Questions

For questions about opting in or SMS preferences, contact us at info@probalanceacupuncture.com or (917) 213-5610.

7. Cookies & Online Tracking

If you interact with us online, we may use cookies and tracking technologies to improve your browsing experience. You can modify your browser settings to reject cookies or receive notifications when cookies are used.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy policies or content. Please review their privacy terms separately.

9. Changes to This Policy

We reserve the right to update this Privacy Policy as necessary to reflect changes in our practice, regulations, or technology. Updates will be posted with the effective date.

10. Contact Us

If you have questions about this Privacy Policy or your data, contact us at:

📍 Pro Balance Acupuncture, P.C.
📍 443 Marcus Garvey Blvd 2L
📍 Brooklyn, NY 11216
📞 (917) 213-5610
📧 info@probalanceacupuncture.com

11. HIPAA Notice of Privacy Practices

For patients in the U.S., we comply with the Health Insurance Portability and Accountability Act (HIPAA). A copy of our HIPAA Notice of Privacy Practices is available upon request.